22-02-2013 07:16 PM
27-02-2013 03:53 PM
Sorry to hear you've been given the runaround re: your content lock issues. Please PM me some more details, including the best contact number for you, and I'll make sure your case is forwarded to EE's Executive Office asap.
(Apologies for the delay in replying to your post, we've been habing problems with our forum platform.)
11-03-2013 01:59 PM
Having the same issues for weeks now, EE's customer service say it should be resolved however since there are posts on this going back 4 months I somehow doubt that.
Luckily i have found some info (google ee complaints) and will now be leaving EE asap.
I use my phone and various sites for business and EE are in breach of contract, I'd advise anyone else to do the same.
20-03-2013 12:47 PM
and I expect a better service then this for my money
09-04-2013 01:15 PM
ooooo, content lock on again today, and yesterday, and the day before, and a few days before that, and last week.....get the idea???
This is what you get if you join EE, avoid at all costs.......they won't even offer any help, 'it's a known issue' is all thyey can say.
no my ee app, no balance checker, no films, thanks EE for such a great windows phone sales pitch, shame none of its true...
15-04-2013 10:33 AM
to take content lock off you'll need either to contact EE and give them details or go in to a store. This may well work for several minutes then you'll have to repeat the process sevaral times every week until you are willing to smash up your phone and join a proper network that is fit for purpose.
15-04-2013 01:45 PM
Call EE and say you want to cancel your contract. If you cannot access the Internet, as you want, on your device, it is "Unfit for purpose" - if you know the law and are good, you should argue that you want your contract cancelled on this basis as they are not providing the service promised when you signed up.
If enough people threaten to leave, it may give them more incentive to resolve it.
15-04-2013 11:48 PM
05-06-2013 04:01 PM
Me too - Why is there content lock on Youtube how to instruction pages - published by Youtube! There is nothing that could be illicit on these pages!
What a waste of time. Especially when you can view anything when on our own wireless connection.
This is just preventing people from using their phones for business links to youtube. It's no use if your client gets a content lock! It will actually looks as though you have a dodgy site. Lots of complaints about this from other Tmobile users -
Tmobile please sort this out!!!
02-07-2013 01:21 PM - last edited on 02-07-2013 03:00 PM by MikeT
no, unfortunately they cant, I have had this removed no less than 30 times now and it's back on today.....
Here is my issue with EE, you go in the shop and are given the load of blag to get you to join, they cant provide a windows phone app, 4G is not even available (even though they said it would be within a month in York) content lock pops back up every day and they cant do clone phone on a Lumia 820 either, paying for the EE Film app from the start even though thats only appeared recently.
HAPPY TO CHARGE ME FOR IT ALL AREN'T YOU THOUGH!!!!!
I will be going back to the EE shop this weekend specifically to cause as much fuss and argument as i can as i really could not care anymore, already cancelled my direct debit so whether they allow me out of my contract or not they can get lost.....
Stupid thing is i have been a very satisfied Orange customer for years and I'll not now be going back to them either....
02-07-2013 01:31 PM - last edited on 02-07-2013 06:13 PM by GaryDM
oh yeah, i rang up to tell them i am going abraod too, i wanted MMS services and the ability to use my phone abroad, told to turn phone off, leave for 30 mins and wait for the update, what happened??? Not a thing.
02-07-2013 02:28 PM
You signed up without 4G in your area? Why.? Yes it may have been scheduled to cone to York in a months but problems may have arisen.
How are you paying for EE film app IT IS FREE.
Also stopping yoir direct debit. This will only effect you not EE. They will take steps to collect the money which will badly effect your credit rating.
Do you think all this swearing is going to get you anywhere. Then posting I don't normally behave like this. To just post again and swear.
Going into store to deliberately cause a fuss and arguement is not going to help either. I hope they throw you oit if you do.
They are sales people they will try sell you their product it is up tp you to say yes and no abd you WILLINGLY said yes.
I advice you take a big deel breathe and calm down.
02-07-2013 03:45 PM
yes i was calm the first 50 times i called about these issues....sort your network out and perhaps I and the 1000s of other with these sames issues all over here , FB and Twitter would be satisfied.......