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New Member
Tokeleyc
Posts: 1
Registered: ‎22-02-2013

Content lock

Ok so started having trouble with content lock doing whatever it pleases a couple of days after changing over ... Bearing in mind you get a 2 week cooling of period I called numerous times to get this sorted which they said its a technical issue it will be sorted in a couple of weeks ..it is now worse than ever and when I called earlier I received possibly the worst customer service I've ever had and I can't cancel apparently .. I've called the citizens advise to which they've said basically your paying for a service that's not being provided there for a cancellation is within your rights, so I call back to disgusts this to which I was told the best I can offer is an apology and you can't cancel.. To which I stated this has been on going since I took the contract on and is still unresolved to which I get a reply saying I can't help you now so I'm going bye!??? Absolutely discussing I'd advise if anybody is thinking of joining EE don't!! It's the most useless network and contract I've ever had with technical support that have no clue and customer service staff that couldn't give a Monkeys either, and I WILL be cancelling my contract as the issue was highlighted several times to EE within the first 4 days of the contract and gues what yes they did nothing on all four calls then aswell I got told oh this happens... Now I'm afraid to say .. That's not good enough I didn't take a contract out that's says "join EE the uks best biggest fastest 4G network that doesn't work most if the time" rant not over I'm sick to death of this network already!
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Ex-Community Manager
Charlotte
Posts: 431
Registered: ‎24-10-2012

Re: Content lock

Hi Tokeleyc

 

Sorry to hear you've been given the runaround re: your content lock issues. Please PM me some more details, including the best contact number for you, and I'll make sure your case is forwarded to EE's Executive Office asap.

 

(Apologies for the delay in replying to your post, we've been habing problems with our forum platform.)

 

Thanks

 

C

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Valued Contributor
alextricker3
Posts: 29
Registered: ‎11-03-2013

Re: Content lock

Hi,

 

Having the same issues for weeks now, EE's customer service say it should be resolved however since there are posts on this going back 4 months I somehow doubt that.

 

Luckily i have found some info (google ee complaints) and will now be leaving EE asap.

 

I use my phone and various sites for business and EE are in breach of contract, I'd advise anyone else to do the same.

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New Member
1goldwing0
Posts: 1
Registered: ‎20-03-2013

Re: Content lock

I have exactly the same problem but mine occurs everyday !!! even rebooting the phone does not solve the problem sometimes I'm currently paying £130 a month ( before extras)
and I expect a better service then this for my money
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Brilliant Contributor
Chester
Posts: 3,526
Registered: ‎22-01-2013

Re: Content lock

Assume that is for multiple devices.

 

If EE can't manage content lock they should remove it until they get it fixed.

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Valued Contributor
alextricker3
Posts: 29
Registered: ‎11-03-2013

Re: Content lock

ooooo, content lock on again today, and yesterday, and the day before, and a few days before that, and last week.....get the idea???

 

This is what you get if you join EE, avoid at all costs.......they won't even offer any help, 'it's a known issue' is all thyey can say.

 

no my ee app, no balance checker, no films, thanks EE for such a great windows phone sales pitch, shame none of its true...

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Visitor
wrighty
Posts: 1
Registered: ‎09-04-2013

Re: Content lock

How do I take of content lock of my phone?
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Valued Contributor
alextricker3
Posts: 29
Registered: ‎11-03-2013

Re: Content lock

Hi,

 

to take content lock off you'll need either to contact EE and give them details or go in to a store. This may well work for several minutes then you'll have to repeat the process sevaral times every week until you are willing to smash up your phone and join a proper network that is fit for purpose.

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Valued Contributor
alextricker3
Posts: 29
Registered: ‎11-03-2013

Re: Content lock

guess what, cleared it twice again already this morning and hey presto, it's back again......thanks EE for being just soooo great.....

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Explorer
tomlowe
Posts: 2
Registered: ‎15-04-2013

Re: Content lock

Call EE and say you want to cancel your contract.  If you cannot access the Internet, as you want, on your device, it is "Unfit for purpose" - if you know the law and are good, you should argue that you want your contract cancelled on this basis as they are not providing the service promised when you signed up.

 

If enough people threaten to leave, it may give them more incentive to resolve it.

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