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Established Contributor
Posts: 37
Registered: ‎04-04-2013

Can't make outgoing call or texts abroad on EE

I recently went to France and before that Budapest.

I was unable to make outgoing calls or text messages from my iPhone 5

The call would just end before even ringing and text would fail to send.

I then selected a carrier manually tried to make a call. I received a prerecorded message stating that my home country service has not registered me for this service. I was on orange in France.

I did the usual airplane mode on and off, restarting the phone.

Data worked ok but was very expensive


This was extremely in frustrating while I was snowboarding. I had full signal on the mountain and my family and friends could all make calls!

The main problem was when I fell and broke my ankle, I was on my own and could not call anyone for help! No emergency numbers, nothing!

I was stranded without being able to call.

When I finally was rescued and got to a hospital I was unable to call my insurance company!

Brilliant service EE!



Brilliant Contributor
Posts: 3,575
Registered: ‎22-01-2013

Re: Can't make outgoing call or texts abroad on EE

If you had any kind of signal from any network operator you should be able to make emergency calls even if the phone is locked. In France that would usually be 112.

 

Very odd that data was working, sounds like roaming was not enabled for your SIM or if it was it failed to provision properly.

 

Hope your ankle is healing.

Established Contributor
Posts: 37
Registered: ‎04-04-2013

Re: Can't make outgoing call or texts abroad on EE

Roaming was on on my phone, I agree it seems that EE did not provision my sim to make calls abroad.

There was a specific emergency number for mountain rescue.
Brilliant Contributor
Posts: 3,575
Registered: ‎22-01-2013

Re: Can't make outgoing call or texts abroad on EE

[ Edited ]

112 can transfer to Mountain Rescue in some areas (Chamonix for example), hope you were not stranded for too long.

 

Given your other problems, with LTE and no calls being received it might be an idea to get another SIM issued and have all your services reprovisioned. After that it looks like a trip to the Apple Genius Bar might be in order. 

Established Contributor
Posts: 37
Registered: ‎04-04-2013

Re: Can't make outgoing call or texts abroad on EE

Thanks Chester, I did not know that. I was in fact in Chamonix. Poor guy had to drag me on a stretcher for 2 miles whilest only on skis


As I said it is a refurbished phone( old one had touch screen issues) and I went through 6 different sims when EE cocked up my migration.

Prodigious Contributor
Posts: 166
Registered: ‎03-11-2012

Re: Can't make outgoing call or texts abroad on EE

[ Edited ]

I can confirm that, in Budapest, you can use any local network for calls from an EE phone. The networks there are more fussy for data (EE advise you turn LTE off and switch manually to T Mobile).  People have reported problems with 3G usage in the US (and have had to use particular networks). Voice shouldn't be a problem though, so it looks like your SIM hasn't been provisioned for international calls (and/or they have put a block on your account for roaming).

Star Contributor
Posts: 526
Registered: ‎23-03-2013

Re: Can't make outgoing call or texts abroad on EE

3G issues in the US may relate to the different frequencies that the two GSM networks use out there.

T-Mobile US use a fairly unusual 3G band and AT&T's bands differ from what's commonly used in Europe, so even if roaming was correctly provisioned, there can be issues relating to the hardware compatibility of the individual handset.

 

Sorry, I know that's not relevant to this thread, just figured it was worth mentioning.

New Member
Posts: 1
Registered: ‎04-02-2015

Re: Can't make outgoing call or texts abroad on EE

I went to great trouble to go to my local EE shop in Lewisham, I explained I'd be going to Hong Kong for a few months and wanted to keep my and my husbands numbers but cancel our contracts which were out of contract time. They suggested getting new sims that we could use abroad and doing a pay as you go top up. Now neither of us can use our iPhones, we can receive texts but not calls and can't make texts or calls out. We were unable to do an important bank transfer as the bank couldn't reach us and the top up I did online hasn't worked but the money has been debited from my account. I tried to call EE on the international number on a local mobile we have bought but the system wouldn't recognise my number and cut me off. There is no other way to contact them other than by post, I can't use my phone and dial 150, it won't work. What can I do, I'll send a letter through the post, but that's crazy, why no email or instant chat and why a premium line service from abroad, what a terrible service and a waste of money.