Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Data roaming

Hi, I’ve landed in Gran Canaria, I have bought the data roaming add on for £15 a month, yet still I am unable to make calls back to the UK? Any advice on how I should proceed? Thanks.

I don’t need unlimited data

Gift data from abroad

I cannot gift data while I am abroad. Myaccount had unlimited data however wheni am trying to gift it says I do not have enough data to gift. id it possible for someone within customer services to do this for me please? thank you joanne

Turn on hotspot

does ee need to turn on my hotspot

Add on data for PAYG

I am trying to purchase a data add on for a PAYG phone.MyEE is only offering me the rolling subscription data packs.Texting ADD DATA to 150 only gives me prices and tells me to long on to MyEE!Any advice appreciated.

Resolved! How much data do I have left

Resolved! Ee sim deals

Ee sim deals

Resolved! Using data

I can't send or receive texts or messages unless I'm connected to my WiFi. All data options are on but phone refuses to use data

Continual data sharing problems

Almost every time when I go to share data with my family (usually when monthly reset) I get error messages saying sharing not available whether I use the mobile app or online. Today was the same and I went to report it online but the messaging wasn't...

Mobile data doesn't work after moving from Plusnet (EE) to EE(EE)

Both my wife and I are having the same problem - no mobile data despite checking that mobile data is switched on and the APNs are setup. Trying 150 just put me into a loop where I would get texts saying I need to call 150 and round round and round I ...