Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Unlimited Data

I have an unlimited package on my phone (unlimited calls, text and data) but I have just received a text to say that I am near my usage limit for my data. How does this work and how should I contact?

Resolved! Gifting from unlimited data

I have 1 unlimited plan in our family plan and normally pass over 90GB on the first date of the new plan. But I was 1 day late this month and just transferred as normal. But now the unlimited data plan is saying it only has 10GB left( not unlimited a...

Data Gifting stopped

I’ve added 2 new sims to my account for my younger children, now I can’t gift data to my eldest child as I had done previously or the two new numbers. I chose these sims because it said data sharing was included.

Mobile data roaming

Hi I’m travelling and my mobile data isn’t working. I also can’t call EE to fix it because the line isn’t connecting with WiFi calling for some reason.and can’t seem to contact EE from a friends phone either. Thanks for your help!

Resolved! A flaw in EE's handling of the mobile data

I have an EE account with two mobile numbers. One is with me, one is used by another family member. I often gift data between the two numbers. Recently the other family member went abroad so for the last 6 weeks he never used mobile data in UK. So I...

Resolved! Data package while on holiday outside eu and uk

Hi there i am on holiday next week to tunisia and trying to find out about data roaming and prices while i am away ?

Can’t send a email on mobile data, works on Wi-Fi

I’m having a issue with both my iphone and iPad dataI cannot send a email using mobile data, it works fine on Wi-Fi, I can use mobile data to receive email ok, and web browsing etc.I have put a 02 sim into my phone and it works perfectly sending emai...

I have credit on my account so why cannot I use any data

I have credit on my account so why cannot I use any data?

Mobile data - switch off parental control

I have a EE card that I use for portable mobile data. I had read that in order to be able to switch off Parental Controls I could adhere to a Monthly plan and so I would be able to do it online. I subscribed a plan to then realise that this plan is s...

data gifting

Why am i unable to gift data to my other lines? When i asked on the phone if this was an option they said yes - but when i go to gift the data it states up unable to.