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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 131637 Views
  • 49 replies
  • 20 Helpful

Can't connect to FTP while tethering with EE Sim.

Ok - I know I'm not alone in this.A couple of nights ago I was trying to send photos from a remote location via FTP - from my Macbook, which was using my iphone's personal hotspot for internet connection. I kept getting FTP error 229 (blocked network...

Privacy concerns.

I see posted that EE do not provide detailed web search histories, even to account holders.I see posted things like:Any browsing history retained by EE is only kept for legal & judicial purposes & will only be released to the proper authorities upon ...

Resolved! Data usige

How do I find out how much data I am using each month

JD19652 by • Visitor
  • 560 Views
  • 7 replies
  • 4 Helpful

New phone, old SIM but data allowance has vanished.....

Hi, On my account I have my phone and a phone that my son uses. He had an IPhone 13 and recently bought himself an IPhone 15. He put the old SIM into the new phone. I topped up the data as I do every month (we buy a £15 subscription pack). However, t...

SuzyNW by • Contributor
  • 337 Views
  • 5 replies
  • 0 Helpful

Resolved! Buying additional data for roaming outside EU

I am on a monthly contract with 2GB data/month, and planning to spend the next month in Australia. I have already activated a roaming pass so I can use this 2GB in Australia. But I'm planning on significant use without access to WiFi. How can I buy m...

Where has my Data gone?

So, last night my phone informed me that the 81GB of data I had the day before has been used up. No way! This happened last month too! I look on my account online and the dates don't match up! I have an expiry date of 24th each month and a resume dat...

TS80RY by • Visitor
  • 252 Views
  • 1 replies
  • 1 Helpful

Data Usage Roaming Personal Hotspot Other Devices

Currently abroad in Dubai, using my Apple iPhone. My one gigabyte of data is lasting approximately 30 minutes if I’m lucky. I am not using the phone for any purpose other than receiving texts, WhatsApp messages and phone calls. I can see the Data Usa...

Andyj0934 by • Investigator
  • 1101 Views
  • 8 replies
  • 3 Helpful

Data

Since coming back from holiday in Italy, I cannot access my data. I have checked my Allowance and it tells me I have not used any so have it all left. I have been through the whole data drop downs and cannot understand what is happening????

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