Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there,   The good news is that all phones that come from EE are preconfigured with the correct APN setting so you will not need to worry about changing these    If for any reason you find that your APN setting is incorrect, please visit the link b...

Sean_D by Former EE Community Manager
  • 127118 Views
  • 49 replies
  • 20 Helpful

Mobile hotspot not working

Hi everyone.  I'm having a problem with my mobile hotspot. The Internet on my phone works fine, however when I switch on mobile hotspot to use with my laptop neither the hotspot or mobile data works anymore, won't load pages ect on both devices. When...

JHCC by Contributor
  • 765 Views
  • 7 replies
  • 1 Helpful

Data Allowance after changing Sim plan

As I was out of contract I have just changed my sim plan to a new one. I was unlimited data and I’ve changed to 25 GB. Straight away my account says I am out of data and I will get some in 18 days …. How come I now have no data???

Monthly data usage

I'm simply trying to find out what amount of data I use per month, so I can make an informed choice on the deal I go with for my next contract. Yet that doesn't seem to be something I can find!

Revseb by Explorer
  • 322 Views
  • 3 replies
  • 2 Helpful

Mobile data

I have received a text saying I am at my maximum usage limit and it has been paused. It says it renews today but hasn't. Then when I log in to my EE account or says I have maximum usage left. A little confused. 

Lozza12 by Explorer
  • 221 Views
  • 1 replies
  • 0 Helpful

Sim upgrade

HelloIve recently taken out a 10GB sim only plan but unfortunately will be needing to upgrade my plan to at least 20GB how can I do that? More than happy to pay any arrangement or plan upgrade fees.Many thanks 

DanSmyth by Visitor
  • 213 Views
  • 1 replies
  • 0 Helpful