Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

No internet access

I have not had internet access for about 5 hours, the balance has been added to my number but it still does not connect anywhere, I live abroad and you have been using your service from roaming packages for a long time, right now [mod edit: please ...

what data package have i got

Resolved! Question

Would it be possible to use my vodafone sim card in my phone and a ee sim card in the 4GEE mini wifi router and use the data from the mini wifi router?

Resolved! Why do I have to pay to activate a 30-day add-on data plan?

I purchased UK and EU 5gb data good for 30 days. When I landed in Amsterdam I received a text from EE saying I have to pay if I want to access the data. Why must I pay twice?Thanks.

Resolved! No mobile data on Honor 8S

I have a Motorola G8 and my partner has an Honor 8S. She has recently received a 4G SIM (PAYG) to replace 3G. She has no mobile data (no 4G symbol). When I put my SIM in her phone it works fine and her SIM works in mine. Any suggestions please?

Adding a Data only sim to my account

I have a 4g cctv camera, to connect to this remotely I have bought a prepaid data only EE sim card which is in the cameraI would like this sim card to show up on my EE Account so i can check the data usage and the remaining data balanceOn the EE webs...

Double data

I’ve just been sent a text saying that I’ve qualified for double data from text number 1122. Is this an authentic number from EE or is it a scam?

Resolved! Re: No explanation for sudden loss of connection everywhere and why is my data 1

EE data connection stopped working. Have plenty of data. 3 / 4 bars signal strength swapped phone and exactly the same problem. Suspect sim but no way of checking. As I have spent the last 5 hours trying to fix this it would help if I could leave a m...

Resolved! Zero data

My data refreshed today but showing as zero. I am currently out of the EU. Will I get full data when I return home to uk ?

0 Data left after add on Unlimited Data (30 days)

Any one facing this issue please advise, thanks.